This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use website ____(“Website”) and/or any of our Apps (jointly referred to as the “Platform”) made available by _____(“Prishni”, “Company”, “we”, “us” and “our”), a Private Limited Company established under the laws of India having its registered office at______________.
The terms “you” and “your” refer to the user of the Platform. The term “user content” refers to any content offered by the Platform or otherwise.
Please read this Policy before using the Platform or submitting any personal information to us. This Policy is a part of and incorporated within, and is to be read along with, the Terms and Conditions of Use.
By using the Platform , you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform.
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
The Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. The Platform shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Platform. This Policy shall not apply to any information you may disclose to any of the content creators which we do not require you to disclose to us or any of our content creators under this Policy.
We will collect and process the following information about you:
Information you give us
This includes information submitted when you:
(a) Create or update your account on the Platform, which may from time to time include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the Platform through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by the platform at its sole discretion and at such time if it is feasible for the Platform, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or
(b) Provide content to us, which may include reviews, course/class sign up details and history, favorite classes/courses/teachers requests, contact information of people you refer to us and other information you provide on the Platform (“Your Content”).
(c) Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
(d) Correspond with the Platform for customer support;
(e) Participate in the interactive services offered by the Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
(f) Enable features that require the Platform’s access to your address book or calendar;
(g) Report problems for troubleshooting.
(h) If you sign up as a content creator/mentor, we may at our sole discretion and at such time if it is feasible for us, collect location details, copies of government identification documents and other details (KYC), call and SMS details.
Information we collect about you
With regard to each of your visits to the Platform, we will automatically collect and analyse the following demographic and other information:
(a) When you communicate with us (via email, phone, through the Platform or otherwise), we may maintain a record of your communication;
(b) Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address; physically visiting the addresses, click photographs of the same, and doing all other things which we feel are necessary for endeavouring better experience for you.
(c) Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. Platform includes the Prishni advertising services (“Ad Services”), which may collect user activity and browsing history within the Platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, Prishni cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;plug-ins, buttons, or related services;
(d) Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
(e) Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies/Vendors may use mobile device IDs to track your usage of the Platform;
(f) Stored information and files: Prishni mobile application (Prishni app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Prishni app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the Prishni app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
Information we receive from other sources
(a) We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated entities or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
(b) When you sign in to Platform with your SNS account (provided such facility is facilitated by us), or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
(c) If you are a content creator, we may, additionally, receive feedback and rating from other users.
SECTION 5 - COOKIES
Our Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
(a) Authenticating users;
(b) Remembering user preferences and settings;
(c) Determining the popularity of content;
(d) Delivering and measuring the effectiveness of advertising campaigns;
(e) Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.
We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Platform and use our Services, as well as when you visit other online sites and services.
Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.
SECTION 6 - USES OF YOUR INFORMATION
We use the information we collect for following purposes, including:
(a) To provide, personalise, maintain and improve the user content and services;
(b) To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
(c) To administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(d) To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
(e) To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
(f) To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
(g) To allow you to participate in interactive features of our Services, if any; or
(h) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
(i) To carry out academic research with academic partners.
(j) Prishni may license the Platform and/or Intellectual Property Rights which it owns to one or more entities (Third Party) on mutually agreed terms and conditions. In such case, You agree to permit Prishni to share your personal and other information (Data) lying with Prishni to such Third Party so that such Third Party can provide courses/classes/services to you pursuant to your transactions on the Platform. You also agree to permit Prishni to transfer all the balances including but not limited to Wallet, lying in your credit to such Third Party so that such Third Party can provide courses/classes/services to you pursuant to your transactions on the Platform. If you do not agree to the above sharing/transfer, you may write to Prishni on the contact details mentioned in Clause XXI below.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
SECTION 7 - DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following purposes:
With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys.
With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research.
For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
(a) Obligated under the applicable laws or in good faith to respond to court orders and processes; or
(b) Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
(c) Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
(d) Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
With Advertisers and advertising networks:
We may work with third parties such as network advertisers to serve advertisements on the Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.
While you cannot opt out of advertising on the Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more information, visit www.aboutads.info/choices. Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective.
(a) To fulfill the purpose for which you provide it.
(b) We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
SECTION 8 - DATA SECURITY PRECAUTIONS
We have in place reasonable technical and security measures to secure the information collected by us.
We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party payment gateway service providers are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
SECTION 9 - OPT-OUT
When you sign up for an account, you are opting in to receive emails from the Platform. You can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from the Platform.
If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at legal/help@___. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations/requirements. We may not be able offer you any or all Services upon such withdrawal of your consent.
SECTION 10 - GRIEVANCE OFFICER AND PLATFORM SECURITY
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at help@____ or write to our Grievance Officer at the following address:
Grievance Redressal Officer
____Private Limited,
------------------------------------------------------------------------------------------.
If you come across any abuse or violation of the Policy, please report to gro@____
Further, please note that the Platform stores your data with the cloud platform of Amazon Web Services provided by Amazon Web Services, Inc., which may store this data on their servers located outside of India. Amazon Web Services has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://aws.amazon.com/. The privacy policy adopted by Amazon Web Services are detailed in https://aws.amazon.com/privacy. In the event you have questions or concerns about the security measures adopted by Amazon Web Services, you can contact their data protection / privacy team / legal team or designated the grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to our Grievance Redressal Officer at the address provided above.
COOKIE POLICY
This Cookie Policy (“Cookie Policy”) is a part of and incorporated within and is to be read along with the Privacy Policy(“Policy”) and Term and Conditions of Use. The capitalized terms used in this Cookie Policy, but not defined herein, shall have the meaning given to such terms in the Privacy Policy.
SECTION 1 - WHAT ARE COOKIES AND LOCAL STORAGE?
Cookies are small text files that are placed on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” So, cookies served by Prishni while you are on the Platform are first party cookies. Cookies served by companies that are not operating the domain you are visiting are called “third party cookies.” E.g., we may allow Google to set a cookie on your browser while you visit the Platform, and that would be a third-party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again.
“Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner.
Local storage is a technology that allows a website or application to store information locally on your device. “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.
SECTION 2 - WHY DO WE USE THESE TECHNOLOGIES?
We use cookies and other identification technologies for various purposes, including: authenticating users, store information about you (including on your device or in your browser cache) and your use of our Services and the Platform, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our Services.
SECTION 3 - COOKIES USED BY US
Authentication Cookies
Host: Prishni
Purpose: These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can show you the appropriate experience and features such as your account information, order history and to edit your account settings.
Security and site integrity cookies
Host: Prishni
Purpose: We use these cookies to support or enable security features to help keep the platform safe and secure. For example, they enable us to remember when you are logged into a secure area of the Services and help protect your account from being accessed by anyone other than you.
Site features and Services
Host: Prishni, Facebook, Google
Purpose: These provide functionality that help us deliver courses/classes/Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plugins and other customized content and experiences, such as making suggestions to you and others.
Analytics and research
Host: Google
Purpose: These are used to understand, improve, and research products and Services, including when you access the Prishni website and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, and segmenting audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.
Advertising
Host: Prishni, Facebook, Google
Purpose: Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them.
SECTION 4 - DO WE USE THIRD PARTY COOKIES?
We use a number of suppliers that may also set cookies on your device on our behalf when you visit the Platform to allow them to deliver the services they are providing.
When you visit the Platform, you may receive cookies from third party websites or domains. More information about these cookies may be available on the relevant third party's website.
Additional Information About Third Party Analytics in use on the Platform:
Facebook Connect. For more information about what Facebook collects when you use Facebook buttons on the Platform, please see:
Facebook's Policy
Twitter. For more information about what Twitter collects when you use the Platform, please see:
Twitter's Policy
Google Analytics: For more information about Google Analytics cookies, please see Google's help pages and privacy policy:
Google's Privacy Policy
Google Analytics Help pages
Please note that this is not an exhaustive list of all third party analytics providers that we work with.
SECTION 5 - HOW CAN I CONTROL COOKIES?
Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.
If you disable the cookies that we use, this may impact your experience while on the Platform, for example you may not be able to visit certain areas of the Platform or you may not receive personalized information when you visit the Platform or you may also be unable to login to services or programs, such as logging into forums or accounts.
If you use different devices to view and access the Platform(e.g. your computer, smartphone, tablet etc) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
Changing your Cookie Settings
The browser settings for changing your cookies settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details:
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
More information
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
About Cookies or www.allaboutcookies.org.